Returns and Refunds
What is our return policy?
You can return any product within 14 days of receiving it, as long as it is in its original condition and unused. To initiate a return, please contact our customer service.
How do I make a return?
To make a return, please contact us through our contact form or send an email to customerservice@cereriamolla.com. We will provide you with detailed instructions and the address to which you should send the product.
How long does it take to process a refund?
Once we receive and verify your return, we will process the refund within 7-10 business days. The time it takes to reflect in your account will depend on your bank.
Can I exchange a product?
We do not process product exchanges. If you wish to make a change, please follow the return process and place a new order.
¿Qué pasa si mi producto está defectuoso, roto, dañado?
Si has recibido un producto defectuoso, roto o dañado, contáctanos a través de nuestro formulario de contacto o envía un correo a customerservice@cereriamolla.com. Por favor, indícanos el motivo de la incidencia e incluye imágenes y/o vídeos que nos ayuden a valorar el estado del producto. Nuestro equipo te dará una solución lo antes posible.
Do you need help?
Please contact our Customer Service team through one of the following channels.
Available from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m. (except holidays).