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Frequently Asked Questions

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Where can I find information and advice on the products?

For additional information and personalized advice on our products, please contact our customer service team at customerservice@cereriamolla.com.

How are our scented candles made?

Our candles, handcrafted with eco-friendly vegetable soy wax and 100% cotton wicks, guarantee the highest quality and an even burn. We add carefully selected fragrances for a unique sensory experience, and we use FSC-certified recyclable packaging, ensuring our commitment to the environment.

My candle is not burning evenly. What should I do?

For an even burn, allow your candle to burn for 2-3 hours upon first use to fully melt the top layer of wax and prevent tunneling. Place in a draft-free location to maintain a steady flame.

Do you need help?

Please contact our Customer Service team through one of the following channels.

Available from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 5:00 p.m. (except holidays).